Refund & Cancellation

1. CANCELLATION BY BUYER

1.1. Once an order is placed, it can only be cancelled by you before we have packed it.


2. RETURN POLICY

2.1. We are committed to ensuring your full satisfaction with respect to the Products available on our Platforms.

2.2. We are not liable for returned Products which are lost in transit, so it is important that you use an insured delivery method.

2.3. Except for faulty Products, you are responsible for the cost of returning Products to us, and if we arrange for our courier to collect we will deduct these costs from any refund or charge you for them.

2.3. These terms will apply to any repair or replacement Products we supply to you.


3. REFUNDS

3.1. Where any refund is due under these terms, we will use the same payment mode that you used to make the transaction or, where this is not possible, we will use a cheque.